Service User Guide
Everything you need to know about our home care service: what to expect, how we work, and how to get help when you need it.
What’s inside
- About our service & what we do
- How we plan and review your care
- Visits, timings, cancellations and charges
- Medication support and health & safety
- Your rights, privacy & safeguarding
- How to give feedback or make a complaint
Getting started
Contact us for an assessment. We’ll agree a person-centred care plan and visit schedule that suits you.
Changing or ending care
Let us know if your needs change. We’ll review your plan and adjust visits. Notice periods are explained in the Guide.