Key Points

We only collect personal information we need (e.g. to answer enquiries, provide care, or process job applications).
Your data is kept secure and never sold.
You have rights to access, correct, or request deletion of your information.
We use cookies to improve the website — you can disable them in your browser.
Contact us at office@independent-care.co.uk or 01634 730 004 with any questions.

Independent Care & Support Ltd (“we”, “our”, “us”) is committed to protecting the privacy and security of your personal information. This policy explains how we collect, use, and safeguard information when you visit our website or contact us.

1. Information We Collect

Personal details you provide (e.g. name, email, phone number) when you contact us or request services.
Staff application information (if you apply for a role with us).
Technical information (e.g. IP address, browser type) for website analytics and security.

2. How We Use Your Information

To respond to enquiries and provide our domiciliary care services.
To process staff applications and recruitment.
To improve our website and monitor usage (analytics).
To comply with legal and regulatory requirements (including the Care Quality Commission).

3. Cookies

Our website may use cookies (small text files placed on your device) to improve functionality and measure site performance. You can control cookies via your browser settings. Please note: disabling cookies may affect site functionality.

4. Sharing Your Information

We will not sell or share your information with third parties except where required by law, regulation, or to deliver our services (for example, secure IT support providers).

5. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us.

6. Contact

If you have questions about this policy, please contact us:

📞 01634 730 004
✉️ office@independent-care.co.uk
📍 Unit F1 Knights Park, Knight Road, Strood, Kent, ME2 2LS

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