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Independent Care & Support Ltd
Independent Care & Support Ltd

Compliments & Complaints

We value feedback and treat all complaints fairly, openly and without delay. You can complain on your own behalf or as a representative.

How our complaints process works

  1. Stage 1 – Local resolution: A manager reviews and responds within 10 working days where possible.
  2. Stage 2 – Review: If unsatisfied, a senior manager reviews the outcome.
  3. External routes: You may contact the Local Authority, the Local Government & Social Care Ombudsman (LGSCO), or the CQC (information only).
How to make a complaint

Email office@independent-care.co.uk, phone 01634 730 004, or write to: Unit F1 Knights Park, Knight Road, Strood, Kent, ME2 2LS.

What we record & learn

We log every complaint, investigate promptly, provide a clear response, and share learning through supervision, training and audits.