PAYMENTS
DEBIT & CREDIT PAYMENTS
Independent Care & Support Ltd accept payments by cheque, Medway card or via internet banking.
Debit and Credit card payments are accepted by Independent Care & Support Ltd for the following transactions:
1. Payments made by clients in advance of Independent Care & Support Ltd delivering services to them
2. Payments made by clients for services delivered by Independent Care & Support Ltd and received by the client
PAYMENTS MADE BY CLIENTS FOR SERVICES
The client agrees to pay the half hour/ hourly charges of Independent Care & Support Ltd which will be notified and agreed with the client in advance of the services commencing. The charges will be invoiced to the client by Independent Care & Support Ltd on a weekly basis and payment of the invoice will be due 7 days from the date of the invoice, unless agreed otherwise in advance, in writing with Independent Care & Support Ltd.
PAYMENTS BY POTENTIAL CARE STAFF APPLICANTS
The payment will be processed in line with the DBS fee in force at the point in time of the payment being processed. The payment will be processed by the Independent Care & Support Ltd as part of completing your application process.
Independent Care & Support Ltd does not store any credit or debit card details and all transactions are processed by a secure system.
CANCELLATIONS AND REFUNDS POLICY
CANCELLATION OF SERVICES - PRIVATE CONTRACTED CLIENTS
If a private client wishes to cancel or amend any services booked with Independent Care & Support Ltd, the client must provide Independent Care & Support Ltd with sufficient notice by contacting the team via telephone or email. If the client fails to give such notice Independent Care & Support Ltd reserves the right to charge the full charge payable for the carer’s shift.
REFUND OF PAYMENTS MADE FOR SERVICES
Payments made in advance by the client for services that are not delivered or not delivered in full:
Where a payment has been made in advance for the service commencing and the service does not commence or the full commissioned hours that were paid for are not provided, a refund should be requested in writing to Independent Care & Support Ltd. A refund will be processed within 7 working days of the refund request being made.
Duplicate payments of invoices:
-In the unlikely event a client makes a duplicate payment for the same invoice, Independent Care & Support Ltd will process a refund within 7 working days following a written request by the client. The refund may be processed sooner if Independent Care & Support Ltd identify the duplicate payment.
Invoice queried after payment made:
-If a client pays an invoice and subsequently then believes the invoice to be inaccurate, the invoice query will need to be raised with the Independent Care & Support Ltd to be investigated and resolved. If a refund is approved following investigation, the refund will be processed within 7 working days of the query being resolved.