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Our Staff

Delivering 20 years’ of experience to your homes.


Our Registered Manager with Care Quality Commission (CQC), Caroline Baxter, has been working in the care profession for over 13 years and joined our company in 2005.

We also have a team of senior staff (Assistant Manager and Supervisors) to ensure we deliver our care efficiently, effectively and in compliance with CQC requirements.

All our care workers are trained to a high standard and fully experienced in the field of caring. They are polite, approachable and professional. Our staff turnover is low and the majority of our care workers have been with us for a number of years and have QCF (formerly NVQ) qualifications.

Appraisal and staff supervision meetings are held regularly. Each member of staff is closely monitored and supervised and all have continuing improvement and training programme in the following areas:

  • Duty of Care

  • Medication and Medication Management

  • Mental Health

  • Health and Safety  

  • Food Hygiene  

  • Continence

  • Infection Prevention & Control  

  • Diabetic Care  

  • Fluids and Nutrition

  • Dementia Awareness  

  • Palliative Care  

  • Care Plan  

  • SOVA (Safeguard of vulnerable adults)

  • Equality and Diversity

  • Privacy and Dignity

  • Risk Assessment

  • Moving and handling of people

Our senior staff regularly visit all service users to ensure all aspects of care are being carried out to the highest standards and that all outcomes are being met on a continual basis.Our care workers wear a uniform embroidered with the Independent Care name and also carry identification badges displaying their name and photograph as well as our telephone number.


All care workers are employed by us directly and are subject to a robust employment and vetting procedure as follows:

  • Applicants are required to complete a detailed application form

  • We will invite them for interview and assessment by our management panel

  • Once selected:

  1. We will conduct DBS (Disclosure and Barring Service) and SOVA (Safeguard of vulnerable adults) checks

  2. References will be obtained from their two latest employers

Once the above requirements have been fulfilled, they will receive and participate in mandatory training, which includes:

  • Induction training

  • General health and safety training

  • Moving and handling of people 

  • Medication management 

  • QCF (NVQ) courses

Prior to working with service users, all new staff will shadow our experienced staff until we are satisfied they are properly trained.